*Logo designed by Meryl J, 2015
Mangga Dua- based, Tinta Jakarta sells 100% genuine ink cartridges and toners from various reputable international brands (e.g. HP, Canon, Brother and EPSON), with delivery (additional cost borne by buyer) to all across Indonesia.
+ What kinds of shipping options do you offer?// Opsi pengiriman apa yang diberikan?
We use either TIKI (Reg) or JNE as our delivery options, but customers may choose their preferred courier (e.g. GoJek, Nusantara Express, BCA Cargo, Wahana, etc)
Orders are packed and shipped Monday - Friday only (10AM-4PM). Most orders are shipped within 48 hours after transfer payment has been made into our account. Orders placed on Sunday and holidays are processed on the next business day.
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Kita menggunakan ekspedisi TIKI (Reg) or JNE sebagai opsi pengiriman, namun pembeli boleh memilih ekspedisi yang mereka ingin gunakan.(e.g. GoJek, Nusantara Express, BCA Cargo, Wahana, etc)
Order di-packing dan dikirim hari Senin - Jumat (10AM-4PM). Hampir semua order dikirim dalam waktu 48 jam setelah transfer pembayaran diterima di akun kami. Untuk order yang dikonfirm pada hari Minggu atau hari libur, akan di proses hari kerja besoknya.
+Can I take my orders personally without shipping?// Bisa kah saya ambil sendiri barang saya?
Yes, you may visit our brick-and-mortar store at Pasar Pagi Mangga Dua.
Operation hours: Mon- Sat 10AM- 4PM (WIB); Closed on Sunday and Holidays.
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Bisa, pembeli dapat mengunjungi toko offline kami di Pasar Pagi Mangga Dua.
Jam operasi: Senin-Minggu 10AM - 4PM (WIB); Tutup hari Minggu dan hari libur.
+ Which cities do you ship to?// Kota apa saja untuk pengiriman?
We ship all across Indonesia. Unfortunately, we do not ship overseas, unless it's pre-ordered to Singapore.
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Kami hanya mengirim ke seluruh wilayah Indonesia. Kami tidak mengirim ke luar negeri.+, kecuali di pre-order ke Singapura.
+ What are the shipping rates?// Berapa harga pengirimannya?
The rates would be based on the weight and size of your order as well as the courier chosen, which will be notified to you before you make a payment.
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Harga pengiriman akan ditentukan dengan berapa berat dan besar order anda dan ekspedisi yang dipilih, yang akan diberitahukan kepada anda sebelum anda melakukan pembayaran.
+ How do I track my package after it has been shipped?// Bagaimana meng-track barang saya?
We will contact you and let you know your connote or bill number which can be checked online on TIKI or JNE website, respectively.
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Kami akan memberitahukan nomor pengiriman barang yang bisa di-check online di website TIKI/JNE.
+ Can I modify or cancel my order?// Bisa kah saya ganti atau cancel order saya?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. Unless it is modified/canceled before we shipped the items, which we can transfer back the amount.
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Kami mencoba untuk mengirim order anda secepatnya dan setepat mungkin, jadi kami tidak bisa meng-cancel atau merubah order anda setelah dikonfirmasi. Namun, apabila perubahan atau cancellation dilakukan sebelum barangnya dikirim, kami akan meng-transfer balik uang anda.
+ I cannot find the answers to my questions, how do I reach Customer Service (CS)?// Saya tidak bisa menemukan jawaban untuk pertanyaan saya, bagaimana saya meng-kontak CS?
Kindly contact us at // Hubungi kami di:
SMS: (+62) 0821-2702-1556
WhatsApp: (+65) 84080093
Orders are packed and shipped Monday - Friday only (10AM-4PM). Most orders are shipped within 48 hours after transfer payment has been made into our account. Orders placed on Sunday and holidays are processed on the next business day.
+Can I take my orders personally without shipping?// Bisa kah saya ambil sendiri barang saya?
Yes, you may visit our brick-and-mortar store at Pasar Pagi Mangga Dua.
Operation hours: Mon- Sat 10AM- 4PM (WIB); Closed on Sunday and Holidays.
//
Bisa, pembeli dapat mengunjungi toko offline kami di Pasar Pagi Mangga Dua.
Jam operasi: Senin-Minggu 10AM - 4PM (WIB); Tutup hari Minggu dan hari libur.
SMS: (+62) 0821-2702-1556
WhatsApp: (+65) 84080093
